Training and Development Division Achievements 2009

One: Internal Training Courses at the Institute of Administrative Development

S.N. Course Name # Employees
1 Effective Supervision Skills 2
2 Dealing with Stagnant Inventory 1
3 Computer Basics 11
4 Advanced Thinking Skills 2
5 Internet and Email 7
6 Skills of Dealing with Superiors 7
7 Reporting 9
8 Microsoft Outlook 2007 6
9 Microsoft Word 2007 8
10 Microsoft Access 2007 4
11 Microsoft Excel 2007 5
12 Microsoft Office 2007 3
13 Programming with BB.NET 1
14 Oracle Discoverer 6
15 Change Management 20
16 Human Skills and Employee Motivation 2
17 Skills of the Future Manager 2
18 Evaluation of Organisational Performance 2
19 Modern Trends in PR Management 1
20 Preparing and drafting notes and letters 7
21 Preparing Tenders & Bids 1
22 Training & Career Path 2
23 Keys to Outstanding Performance 2
24 Employee Performance Appraisal 3
25 Styles of Administrative Control 3
26 Managing TL projects 1
27 Management of Customer Relations 4
28 Dialogue and Persuasion Skills 8
29 Receptionist Skills 4
30 Problem-Solving and Decision-Making 3
31 Inventory Control Using Computers 1
32 Effective Communication Skills 9
33 The Art of Negotiation and Concluding Contracts 2
34 Development of Executive Secretarial Skills 3
35 Fundamentals of Outstanding Organisational Performance 2
36 Cost Value 1
37 Skills of dealing with others 2
38 Developing Financial Skills of non-Financial Specialists 2
39 Self-Management Leading Others 9
40 HR Law 18
41 Financial Auditing and Control 1
42 Development Skills in Customer Services 1
43 Creativity and Innovation Skills 5
44 Managing Work Stress 2
45 Development of Supervisory Skills 2
46 Decision Systems and Support using Oracle 1
47 Development of Selection and Recruitment Interview Skills 1
48 Balancing Programme Performance 1
49 Celebrations, Protocol and Etiquette 1
50 Identifying Training Needs 1
51 Organising Archives, Electronic Archives 1

Two: Induction Courses

S.N. Course Name # of Employees
1 Training Course for General Secondary School Graduate Certificate Holders 10

Three: Training Workshops

S.N. Workshop Name # of Employees
1 Self-Management 25
2 Creative Thinking and Problem-Solving 25
3 Effective Communication with Oneself and Others 28
4 Providing Better Service to Courts 70

Four: External Courses

S.N. Course Name # of Employees
1 Strategies for setting personnel policies and procedures (Cairo) 1
2 PR and quality service according to Total Quality Standards and Modern E-Management (Cairo) 1
3 The integrated guide for a professional secretary and addressing advanced office management according to Total Quality Standards (Singapore) 1
4 Purchasing management and measuring the needs of the organisation and inventory (Dubai) 1
5 Modern trends and concepts in continuous training and development technology (Cairo) 1
6 Development of legal and advisory skills (text analysis aspects) (Dubai) 3
7 Development of leadership, supervisory and legal skills and development of their relationship (Malaysia) 3
8 Responsibilities and powers of legal affairs managers and their assistants (Cairo) 1
9 Development and activation of management and divisions in legal affairs (Dubai) 5
10 Electronic documentation and archiving skills, and the automation and filing of documents (Dubai) 1
11 International standards in drafting and submitting legal notes and administrative decisions (Singapore) 1
12 Payroll accounting in administrative affairs (Dubai) 1
13 International directions in the development of the skills of the modern manager and organisational performance (Dubai) 1
14 Advanced strategies of leadership and creative excellence and preparing creative work teams (Dubai) 1
15 Administrative skills of supervisors in administrative communication and coordination (Dubai) 2
16 Modern trends in upgrading the financial assignment skills of non-accountants using computers (Bahrain) 1
17 The art of the interview, receiving returned persons and dealing with difficult people (Bahrain) 1

Five: Mandatory Basic Courses

S.N. Course Name # of Employees
1 Project Management 2
2 Capacity Building 1
3 Developing Managers' Management Skills 3
4 Employee Performance Appraisal 1
5 Preparing Training and Development Plans 1
6 Job Description and Classification 1
7 Disciplinary Accountability 1
8 Financial Auditing and Control 1

Six: English Language Courses

S.N. Course Name # of Employees
1 ELS 1
2 Expression English Language Centre 1
3 American Centre for English Language 1
4 The Language Institute 6
5 Berlitz Centre 1

Seven: Other Courses

S.N. Course Name # of Employees
1 ICDL 2
2 Preparing Accounts for Government Bodies 1
3 Reporting in English 1
  • The Training and Development Division was instructed to conduct field visits to the divisions and court registries to identify their development needs. The Division conducted 32 visits to all the buildings of the Council and 262 court staff were interviewed.
  • The number of trainees in 2009 was 399 employees.​